General Conditions

General Conditions of the website


The following General Conditions of Contract, hereinafter the "Conditions" regulate the contractual relationship between the company PET PIOPPO S.L. provided with CIF B09835307 and with fiscal domicile at c/ Pablo Iglesias nº 1, Tercera Planta, 33402 Avilés, Asturias Spain and the user who acquires the products and/or services through the website owned by PET PIOPPO SL

PET PIOPPO S.L. informs that the following terms and conditions are also permanently available to the user on the aforementioned website. We recommend reading this document, downloading it and printing it for its preservation.

 I.- General Aspects.

The general conditions are written in Spanish and are basically governed, among others, by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and, where appropriate, by Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

Only persons over 18 years of age may contract in their own name and right or, as the case may be, in that of the legal person with legal representation. By accepting these conditions, you declare that you are of legal age.

 II.- Object.

The purpose of this contract is the online contracting of products and services through the website for professionals in the sector and customers in general.

Not every user who contracts through the website is considered a consumer. For these purposes, consumers shall only be understood as natural persons acting for a purpose unrelated to their commercial, business, trade or profession activity and legal persons and entities without legal personality acting non-profit in a field unrelated to an activity commercial or business.

Carrying out electronic commerce through the website implies acceptance of these general contracting conditions.

III.- Request.

Orders are processed from Monday to Friday from 9:00 a.m. to 4:00 p.m. Orders placed on Fridays after 2:00 p.m. will be processed the following Monday.

To contract any of the products and/or services offered, the user can buy directly by "clicking" on the icon of the products that are of interest to them. Once included in the basket, you can continue shopping using the same process.

Once the selection of products has been completed, the purchase formalization process will proceed through which the user must fill out the personal data form for our registration as a customer and enable the delivery of their order. Registration as a customer means that personal data is recorded so that in subsequent purchases it will not be necessary to fill it in again.

After automatically validating your order and prior express acceptance of these conditions and the Privacy Policy, you will receive an email confirming that your order has been registered.

PET PIOPPO S.L. informs you that it will file the electronic document in which your order is formalized. Likewise, the contractual information will be provided to you prior to the receipt of the purchased products so that, where appropriate, you can correct the erroneous data that appears in your order. Likewise, PET PIOPPO S.L. informs you that once the order has been placed and shipped, you will not be able to modify your purchase without prejudice to the exercise of the right of withdrawal.

IV.- Prices and Payment Methods.

The prices of the products and/or services indicated on the website include Value Added Tax in all of them.

PET PIOPPO S.L. reserves the right to modify the price of the products at any time. However, the products will be invoiced based on the rates in force at the time of registration of the orders (provided that stocks remain).

All payments will be made in euros through any of the payment methods.

The forms of payment will be by cash on delivery and bank card (Visa, Visa Electron Master Card or credit and/or debit, using a secure payment gateway on a secure server using the SSL protocol (Secure Socket Layer) by bank transfer Consult the additional costs for cash on delivery in the following section.

In any case, the customer guarantees that he is authorized to use the payment card.

SSL (Secure Sockets Layer) technology is an SSL encryption tool that protects our website and all transactions that can be made through it securely. For more information you can consult here:

 V.- Costs and Delivery Service.

The package will be delivered to the address designated at the time of the order or, if applicable, to the ASM franchise or to the post office closest to the address, depending on the company in charge of the delivery, if the user had so requested.

The shipping costs will be borne by the user in accordance with the current rates.

International deliveries

All shipments will be made by the transport companies DHL, SEUR or UPS. The shipping price is calculated based on the weight of the package and the area.

VI.- Returns and Warranty Policy.

PET PIOPPO S.L. informs that to proceed with the return of products purchased through the website it is important to attend to the following considerations:

1º.- It is ESSENTIAL that the user keep the original packaging, the invoice of the product and that the product is in perfect condition.

2º.- Changes in the products will not be accepted nor will the amount be refunded with signs of use, incomplete or manipulated. The use that is allowed for the acceptance of a return is that of the mere verification of its status.

3º.-In no case will a package sent to our warehouse postage due be accepted. It is advisable to make the shipment by registered letter and insuring the merchandise to avoid damage and loss.

4º.-For the purpose of returning the product, the address is:


c/ Pablo Iglesias nº 1, Third Floor

Aviles, 33402


5º.-It is absolutely mandatory to present proof of purchase for returns as well as for warranty procedures.


The return of products purchased through the website as well as, where appropriate, the right to withdraw from the purchase of products on the website will only be granted if the buyer has the status of consumer, and provided that the very nature of the purchased good allows it,

In accordance with RDL 1/2007, of March 27, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the consumer may withdraw within a period of 14 calendar days. from receipt of the product in accordance with the provisions of the following section. Likewise, PET PIOPPO S.L. depending on the case, reserves the right to issue a voucher for the same amount to be redeemed on our website. This voucher will not expire

In the event that the consumer exercises the power of withdrawal in accordance with these conditions and with consumer regulations, PET PIOPPO S.L. will refund the amount of the purchase in the same way in which it was paid and within a maximum period of 14 days from receipt of the product, reserving the power, depending on the case, to issue a voucher for the amount of the product exchangeable for another during the term of one year.)

PET PIOPPO S.L. informs that all the costs and risks linked to the return of the products will be borne by the user/consumer in accordance with article 108 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Notwithstanding the foregoing, PET PIOPPO S.L. informs you that in any case the exercise of the Right of Withdrawal is excepted in the following cases:

- Contracts for the supply of products made according to the specifications of the consumer and user or clearly personalized.

- Products that have been manipulated or personalized.

VII.- Applicable legislation.

Any controversy that may arise from the use or use of this web portal, the parties submit to the Jurisdiction and Competence of the Courts and Tribunals of Avilés, Asturias, renouncing their own Jurisdiction except that Royal Legislative Decree 1 is applicable. /2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

Likewise, PET PIOPPO S.L. informs the consumer of their willingness to adhere to the online dispute resolution platform for any dispute that may arise in matters of consumption from the moment that Spain has dispute resolution bodies in accordance with the provisions of art. 14.2 of Regulation (EU) 524/2013 which is available at the following link: PET PIOPPO S.L. will not be responsible for possible anomalies in the operation of this platform.

VIII.- Other considerations.

PET PIOPPO S.L. reserves the right to modify these General Conditions at any time without this being detrimental to the user and respecting, where appropriate, the conditions that were in force at any time.

At all times, the consumer may, where appropriate, submit their claims by sending both an email to the following email address Customer Service Center and in writing by addressing their claim to the company's headquarters at the contact address.

 IX.- Contact.


C/ Pablo Iglesias nº 1, Third Floor

Aviles, Asturias 33402  Spain


Telephone: 684660663