Return Policy and Warranty
PET PIOPPO S.L. informs that to proceed with the return of products purchased through our website it is important to attend to the following considerations:
1º.- It is ESSENTIAL that the user keep the original packaging, the invoice of the product and that the product is in perfect condition.
2º.- Changes in the products will not be accepted nor will the amount be refunded with signs of use, incomplete or manipulated. The use that is allowed for the acceptance of a return is that of the mere verification of the state of the device and its operation.
3º.-In no case will a package sent to our warehouse postage due be accepted. It is advisable to make the shipment by registered letter and insuring the merchandise to avoid damage and loss.
4º.-For the purpose of returning the product, the address is:
PET PIOPPO S.L.
Pablo Iglesias Street nº1 Third Floor
Aviles, Asturias, 33402
5º.-It is absolutely mandatory to present proof of purchase for returns as well as for warranty procedures.
The power of withdrawal regarding the purchase of the products on the website www.moonpethouse.com will only be granted in the event that the buyer has the status of consumer and provided that the very nature of the purchased good allows it.
In accordance with RDL 1/2007, of March 27, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, as cited in article 3:
“Consumers or users are natural persons who act for a purpose unrelated to their commercial, business, trade or profession activity. Consumers for the purposes of this rule are also legal persons and entities without legal personality that act non-profit in a field other than a commercial or business activity.”
In addition, the aforementioned laws inform that: "the consumer may withdraw within 14 calendar days from receipt of the product in accordance with the provisions of the following section."
Likewise, PET PIOPPO S.L. depending on the case, reserves the right to issue a voucher for the same amount to be exchanged within a year for another product offered on our website.
To exercise the power of withdrawal, the user must communicate within the withdrawal period, his intention to withdraw from the contract.
In the event that the consumer exercises the power of withdrawal in accordance with these conditions and with consumer regulations, PET PIOPPO S.L. will refund the amount of the purchase in the same way in which it was paid and within a maximum period of 14 days from receipt of the product, reserving the power, depending on the case, to issue a voucher for the amount of the product exchangeable for another during the term of one year.)
PET PIOPPO S.L. informs that all the costs and risks linked to the return of the products will be borne by the user/consumer in accordance with article 108 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
Notwithstanding the foregoing, PET PIOPPO S.L. informs you that in any case the exercise of the Right of Withdrawal is excepted in the following cases:
Contracts for the supply of products made according to the specifications of the consumer and user or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly.
Contract for the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose the right of withdrawal
Products that have been manipulated or personalized.
Last update March 2022